Travel conditions

THE CONCEPT OF TRAVEL

These terms and conditions apply:

– When selling a trip consisting of transportation, lodging or other services.
– on the sale of one or more separate services that make a trip or stay possible.

MUTUAL INFORMATION OBLIGATIONS

a. For the purpose of booking, the traveler must provide all necessary information expressly requested by the tour operator and/or travel agent. If the traveler provides incorrect information and this leads to additional costs for the tour operator and/or travel agent, these costs may be charged.

b. Prior to the conclusion of the travel contract, the traveler must obtain from the tour operator and/or travel agent, in writing or any other appropriate form, the following information, so that the traveler could arrange the necessary documents and formalities:
– general information about the required passports and visas, and in particular the deadlines to obtain them;
– the medical requirements for the trip and stay; information can be found at the local GG &GD office.
– whether or not insurance is included in the price or can be taken out by the traveler if desired to cover the cost of cancellation by the traveler or the cost of repatriation in the event of accident or illness and, if so, what the terms and conditions of that agreement are.

c. In good time prior to the scheduled departure date, the traveler must be provided with the following information through the tour operator and/or travel agent in writing or any other appropriate form:
– all necessary information about the itinerary;
– name, address and fax and telephone number of the local representation of the tour operator and/or travel agent or alternatively name, address, fax and telephone number of the local agencies that can assist the traveler in case of difficulties, af if necessary an emergency number or other information through which the traveler can contact the tour operator and/or travel agent.

d. In accordance with the ANVR Travel Conditions (Art. 2.5), the traveler himself is responsible for having the correct travel documents (a valid passport/international travel pass, any necessary visas or additional information) and for checking that everything is still up to date even at the departure of the trip.
– Expenses for not being able to (fully) make the trip due to the lack of valid (travel) documents will be borne by the traveler.
– Untamed Travelling cannot be held liable if for personal reasons a visa is not granted.
– The guidelines provided by Untamed Travelling regarding entry requirements apply to travelers with Dutch or Belgian nationality. For travelers with other nationalities, different conditions may apply and they should therefore contact the relevant embassy in good time.
.- Accompanying children must each have their own valid travel document. Additional border formalities may apply for parents traveling alone (separated) with child(ren).

FORMATION OF THE TRAVEL CONTRACT

The order form, advance note – invoice drawn up upon booking shall serve as proof of the terms of the travel agreement. If the booked trip is included in a brochure of the tour operator, the data in this brochure also form part of the travel agreement.
The order form – invoice may only deviate from the travel brochure if the changes were clearly brought to the attention of the traveler before the order form – invoice was signed and/or if the parties agreed the changes to the travel agreement after it was concluded. Only these general terms and conditions apply to the travel contract.

TRAVEL CONFIRMATION

The final travel contract arises when the booking is confirmed to the traveler by the tour operator and/or travel agent.
If the content of the order form – invoice differs from that of the travel confirmation, or confirmation does not occur within 21 days of the signing of the order form – invoice or within the other expressly agreed period, the traveler may assume that the trip was not booked and is entitled to the immediate refund of all amounts already paid.

PRICE

The price calculation is based on the rates and exchange rates for accommodation and other services abroad as clearly stated in the travel proposal with each price, in addition to the airline transportation rates known at the time of trip confirmation.
The agreed price is fixed and all mandatory services (see travel proposal) are included, subject to obvious material error or revision of price in a circumstance as defined below.
Where there has been an adjustment in the cost of transportation including fuel costs, duties and taxes, due for certain services or exchange rates applicable to the trip, the price may be revised upward or downward.
If the adjustment just described results in a price reduction, the revision will occur only if the associated costs are not disproportionate to the price reduction.
If the adjustment just described results in a price increase of more than 10%, the traveler may cancel the contract without compensation. He shall then only be entitled to reimbursement of all sums already paid, with the exception of the amount of the invoice (or advance invoice) as agreed upon confirmation of the trip in question.

BOOKING FEE

In addition to the agreed price, the following costs will be charged separately:

• Booking fee: € 35.00 per booking for 1 person / € 50.00 per booking for 2 persons and more
• Consumer contribution SGR guarantee fund: € 5.00 per person
• Compulsory contribution Calamity Fund: € 2.50 per booking (up to a maximum of 9 persons per booking)
• If an invoice is split at your request, the booking fee will be charged per invoice prepared

PAYMENT OF THE TRIP

Except in the case of rentals or if expressly agreed otherwise, when the traveler is ordered to book the trip, he or she shall pay an advance note – invoice of 30% of the total price as a deposit, with a minimum of 200 €. In addition, at that time the traveler must pay 100% of the ticket price including taxes and surcharges. If certain trips or parts of a trip require a deposit that differs from the above, this will be clearly stated by the tour operator in the travel proposal and on the advance payment invoice.
Unless otherwise agreed when the order to book the trip is given, the traveller shall pay the balance no later than 2 months prior to the departure date, provided that he receives written confirmation of the trip in advance or at the same time.
If the traveller books less than 2 months prior to the departure date, the total price must be paid immediately.

PAYMENT OPTIONS

Payments can be made by bank transfer, via IDEAL, via Mollie and via Bancontact. There are no additional charges for this.

Payment by credit card is possible only upon request. Payment by credit card involves the following fees:

• via Visa or Mastercard: for a payment within the Netherlands: 1.33 % of the total travel sum
• via Visa or Mastercard: for payment within Europe (EU countries): 1.45 % of the total travel sum
• via Visa or Mastercard: for a payment outside Europe: 3.25% of the total trip cost
• via American Express: for a payment within Europe (EU countries): 2.49 % of the total travel sum
• via American Express: for a payment outside Europe: 2.9% of the total travel sum

NOTES. Payment by credit card is possible only when the entire trip price is paid in one payment.

CANCELLATION BY THE TRAVELER

The traveler may cancel all or part of the contract at any time, provided that he compensates the tour operator and/or travel agent for this. In the event of cancellation by the traveler, the traveler shall owe the tour operator the following amounts:

Up to 90 days before departure: 30% of the price, with a minimum of €200 (or the amount of the advance invoice as agreed)
From 90 days to 60 days before departure: 50% of the total price;
From 60 days to 30 days before departure: 75% of the total price;
Within 30 days before departure and from the day of departure: 100% of the total price.

Different cancellation policies apply for gorilla permits and flights (100% charge immediately after booking).

SUBSTITUTION AND OTHER CHANGES BY THE TRAVELER

The traveler may be replaced by another person for the execution of the travel contract, provided that this person meets the special requirements regarding the trip and accommodation, and provided that the traveler reimburses the tour operator and/or travel agent for all costs caused by this. The original traveler and the substitute shall be jointly and severally liable to the travel organizer and/or travel agent for all costs resulting from this substitution and for the balance of the trip.
If the traveler requests a different change (date of departure or return, destination, hotel, etc.), the travel organizer and/or travel agent may charge all costs incurred as a result.

CANCELLATION BY THE TOUR OPERATOR

If the tour operator cancels the trip prior to the agreed departure date due to force majeure or because the number of registrations is less than the required minimum, and the traveler is informed of this as soon as possible, and at the latest 15 days prior to the departure date, the traveler is only entitled to the immediate reimbursement of all amounts already paid.
If the tour operator cancels the trip before the agreed departure date for any reason other than the two just mentioned, the traveler is not only entitled to the immediate refund of all amounts already paid.
The tour operator must notify the cancellation, as well as the reason for it, in writing without delay to the travel agent – to whom it is then incumbent to notify the traveler without delay – and/or to the traveler.

CHANGE

Should the travel organizer and/or travel agent find themselves obliged to significantly change the contract on an essential point, such as the price, before departure, he must inform the traveler of this in writing as soon as possible so that the traveler can decide whether to cancel the contract without compensation or, on the contrary, to agree to the proposed change to the contract.
That proposed change must be communicated in writing and must include both the changes from the original contract and their impact on the price. The alternative offered must be of at least equal or better quality. If it is nevertheless of inferior quality, the difference in price must be refunded. In all such cases, where appropriate, the traveler is entitled to compensation. The traveler must inform the tour operator and/or travel agent of his decision as soon as possible.
If, after the departure of the traveler, a significant part of the services covered by the contract is not provided or the tour operator becomes aware that he will not be able to provide a significant part of the services, the tour operator shall ensure that suitable alternative arrangements are made for the traveler so that he can continue his trip without additional costs. Where appropriate, he shall compensate the traveller in the amount of the difference between the services envisaged and those actually provided.
If such arrangements are impossible or if the traveller has sound reasons for not accepting the proposal, the tour operator shall, where appropriate, arrange for an equivalent means of transport to bring the traveller back to the place of departure or to another place of return agreed with him at no additional cost.
Where appropriate, he shall compensate the traveller.

LIABILITY

Both the tour operator and the travel agent are equally liable for the acts and omissions of their personnel and representatives as for their own acts and omissions, unless they prove that they acted as a diligent tour operator and/or travel agent.
The tour operator and/or travel agent is liable to the traveler for the proper performance of the obligations arising from this contract. It makes no difference whether these obligations can be invoked by himself or by other service providers. The tour operator and/or travel agent can only escape this liability if he can prove that he has acted as a diligent tour operator and/or travel agent, including in the selection of other service providers.
The travel organizer and/or travel agent shall be liable for all damages incurred by the traveler as a result of the non-performance or poor performance of the travel contract, unless:
the failure is attributable to the traveler;
the failure is attributable to a third party not involved in the provision of the services referred to in the contract and could not be foreseen or eliminated; the failure is due to force majeure;
the travel organizer and/or travel agent proves that he acted as a diligent travel organizer and/or travel agent.
Except in case of a serious shortcoming on the part of the traveler, the travel organizer and/or travel agent is obliged to do its best to provide assistance to the embattled traveler. The resulting costs shall be borne by the traveler, when it is he who has committed the shortcoming.

LIABILITY OF THE TRAVELER

The traveler is liable for the damages incurred by the tour operator and/or travel agent, their personnel or their representatives due to his mistake, as well as when he has not fulfilled his contractual obligations. The fault is assessed according to the normal behavior of the traveler.

COMPLAINTS MECHANISM

Complaints before the travel contract is executed, the traveler must submit as soon as possible by registered letter or against receipt to the travel agent, or otherwise to the tour operator.
Complaints during the execution of the contract, the traveler must report as soon as possible locally and in an appropriate and probative manner, so that a solution can be sought. To this end, he must contact – in this order – a representative of the tour operator, or a representative of the travel agent, or finally the tour operator directly.
If a complaint has not been satisfactorily resolved on site or if it was impossible for the traveller to formulate a complaint on site, he must lodge a complaint with the travel agent or else with the tour operator by registered letter or against receipt, at the latest 4 weeks after the end of the travel contract; otherwise the complaint is not valid and not acceptable.

Untamed Travelling B.V.

tel: +31-487-540367 / tel: +32-380-87146 (BE) / +1-3322865152 (USA)

email: info@untamedtravelling.com

CONTACT